❓ Frequently Asked Questions
Q1. What's the lead time for orders?
It depends on the order size; small machines take about 2 weeks, while complete lines typically require less than 4 months.
Q2. What certifications do your machines provide?
We provide various international certifications including CE, ISO9001, CSA, and UL.
Q3. What are the available delivery terms?
We offer EXW, FOB, CIF, and DDU terms via sea or air cargo (DHL/UPS/FedEx).
Q4. How long is the quality guarantee period?
The quality guarantee is 1 year or 14 months against the Bill of Lading (B/L).
Q5. Do you offer turnkey services for production lines?
Yes, we provide full turnkey services from pre-sale CAD design to onsite installation and commissioning.
Q6. Can you handle renovation projects for old lines?
Yes, we are professional in old line renovation and treat these projects with the same priority as new orders.