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Frequently Asked Questions
Q: Are you a trading company or manufacturer?
A: We are a direct factory with experienced engineers and professional workshop facilities.
Q: What information is needed for a quote?
A: Please provide 2D drawings (PDF/DWG) and 3D drawings (STEP/IGS/XT), along with surface treatment and quantity requirements.
Q: How long is the delivery time?
A: Samples take 3-7 days; mass production takes 7-45 days depending on the quantity and complexity.
Q: Will my drawings be safe after sending them?
A: Yes, we can sign an NDA before receiving your drawings and will not release them to third parties without permission.
Q: How can I track my product progress?
A: We provide detailed production schedules and weekly reports with digital photos and videos showing the machining progress.
Q: Do you provide samples and is there a cost?
A: Yes, sample fees depend on the product geometry and may be returned upon placing a bulk order.